Morph.ai

Introduction 1

• Getting Started Guide

Help/Support 3

• How to get help?
• Priority Definitions
• It's a Goodbye!!

WhatsApp Business API 17

• Overview of WhatsApp Business API Account
• WhatsApp Business API Access Application
• Business vs Official Business Account (Green-Tick ✅)
• Message Types: Session/Post-Session Messages
• How does the 24-hour limit works?

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Building Your Use Case 3

• Automating Your WhatsApp
• Sending Notifications
• One-on-One Agent Chat

FAQs 29

• [Fill Application] Can I use a phone number that is already on WhatsApp?
• [Fill Application] Can we use toll-free numbers as our business account number?
• [Fill Application] What if my phone number cannot be reached by either voice or SMS?
• [Submit Application] What if I don't get an approval?
• [Submit Application] What are the chances of getting the access?

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Introduction 5

• The Audience tab and what it can do
• Segments
• Filters and Expressions
• User Profiles
• Moving user information

FAQ 4

• How to import customers on the platform?
• How can we trace all the messages send to a particular user ?
• How to save column views in Audience Tab ?
• Queries related to Audience Export data ?

Introduction 1

• Analyze Tab and what it can do

FAQs 1

• Do you support read message receipts?

Introduction 1

• Converse Tab and what it can do

FAQs 4

• How can users talk to a Human Agent?
• Can we add human agents to our Morph account with restricted access to converse tab ?
• How can agents use message templates while manually chatting with the users?
• Why cannot we send a manual reply after 24 hours of user's last response ?

Agent 2

• Agent Onboarding
• Source/Connect

Introduction 3

• Send notifications using Nurture
• Use-cases
• Features

Announce 1

• Introduction

API 2

• Notification APIs
• API Introduction

Templates 3

• Post Session Templates
• Template format guidelines
• Template content guidelines

FAQs 5

• Do you support media post session templates ?
• How can I send WhatsApp based notifications ?
• Why are the WhatsApp templates not approved ?
• Can media be included/attached with Whats App 'Post Session Message'?
• How much time does it take for a WhatsApp template to get approved ?

Introduction 1

• How to use Source/Connect?

FAQs 3

• Opt in Widgets
• How can we change the auto generated Whatsapp message "hi" when a user clicks the link to get to our bot ?
• Can we change the size of the website bot ?

Introduction 11

• How to configure the chat flow
• Conversations
• Send Message
• Properties
• REST API

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Code 3

• How to use Code block?
• Writing Code: Python2
• Writing Code: Java

FAQs 15

• How to retest the bot flow ?
• How to record the user response back in the platform when a post session message is sent ?
• Why cannot I save FAQ's in Chat Flow ?
• Can we design a chat flow depending upon date and time ?
• In which condition, we can use Boolean property type ?

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Templates 1

• Session Templates

FAQ 6

• I need GST invoice for payment done ?
• How to deduct TDS on your invoices since you directly charge our credit card on file ?
• How do I get the invoices for the payments done ?
• Why does 'WhatsApp API powered by" keeps changing when we change the number of users ?
• What are the commercials/pricing details for our use case ?

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Release Notes 3

• Previous Release Notes
• Release Notes March 2020
• Release Notes April 2020

FAQs 16

• We are (not eligible for GST) / (not registered on GST) but there is no option for that ?
• How are messages counted ?
• Can multiple agents log in to an account ?
• Can we export a user conversation ?
• How can users share a file on the Morph Messenger ?

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What's New 1

• What's New