FAQs

How to retest the bot flow ?
You can create a new conversation named - UNSET variables. For retesting the bot, you can create a new conversation for unsetting all customer properties. ...
Sat, 21 Mar, 2020 at 1:48 PM
How to record the user response back in the platform when a post session message is sent ?
You can create separate Conversations in Chat-Flow to store the Accept/Reject value. When the template message is sent to the user, the next response from t...
Sat, 21 Mar, 2020 at 1:49 PM
Why cannot I save FAQ's in Chat Flow ?
The FAQ's on a Morph account are disabled by default. If you want to create and save FAQ's you will have to reach out to our Support team and get th...
Sat, 21 Mar, 2020 at 1:49 PM
Can we design a chat flow depending upon date and time ?
Yes, you can define a flow based on day and time. Depending upon date You can use a branch block and select the property "Current day" for cr...
Wed, 25 Mar, 2020 at 11:36 AM
In which condition, we can use Boolean property type ?
The Boolean property type can be used to store True or False values. For example : Collecting application details from your users. In order to segment ...
Thu, 26 Mar, 2020 at 12:52 PM
How FAQs in a chatbot work ?
FAQs are used for providing automated responses to users frequently asked queries. Once the user queries are answered, the bot tries to bring the user bac...
Sun, 29 Mar, 2020 at 3:17 PM
How can the code block help ?
The code block is only meant for writing small use-cases like custom validations etc. More on code blocks can be found at https://morphdesk.freshdesk.com/s...
Tue, 12 May, 2020 at 6:49 PM
What is match regex?
You can refer to the below document to get more details around this. (https://www.ntu.edu.sg/home/ehchua/programming/howto/Regexe.html)
Fri, 15 May, 2020 at 10:21 AM
Ability to take actions on HTTP response code after using a Rest API block.
Unfortunately, we currently don't support this in the Rest API block. But this can be done using the code block. (https://morphdesk.freshdesk.com/suppor...
Fri, 15 May, 2020 at 1:13 PM
How I can send any document (image or PDF) shared by the user to my server in Morph ?
You can store the user's response inside a property. A URL will be saved in the property, you can send that URL to your backend and fetch the actual f...
Mon, 1 Jun, 2020 at 7:47 PM