FAQs are used for providing automated responses to users frequently asked queries. Once the user queries are answered, the bot tries to bring the user back to the same context/flow where the user earlier was.
Therefore once the bot has answered the user's queries, it brings the user back to the same flow where he was previously.
How FAQs in a chatbot work ? Print
Created by: Vishnu KD
Modified on: Sun, 29 Mar, 2020 at 3:17 PM
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