FAQs

Do you support media post session templates ?
Yes, you can create a media post-session template to send rich notifications. This is only supported if your WhatsApp number provider is Smooch.
Fri, 29 May, 2020 at 3:20 PM
How can I send WhatsApp based notifications ?
Yes, you can send messages (notifications) to your end-users by creating message templates on the Morph.ai platform.  WhatsApp only allows pre-approved mess...
Mon, 1 Jun, 2020 at 7:34 PM
Why are the WhatsApp templates not approved ?
WhatsApp is very strict when it comes to template message approval. Any message that they feel is in some way promotional are rejected. You can get some ide...
Sat, 21 Mar, 2020 at 1:49 PM
Can media be included/attached with Whats App 'Post Session Message'?
Yes, you can create a media post-session template to send rich notifications. This is only supported if your WhatsApp number provider is Smooch. For a...
Mon, 1 Jun, 2020 at 7:37 PM
How much time does it take for a WhatsApp template to get approved ?
Normally WhatsApp takes 3-4 working days to reply back on template approval request. This process can take up to 10 days as well, depending on the amount of...
Wed, 25 Mar, 2020 at 11:12 AM