FAQs

We are (not eligible for GST) / (not registered on GST) but there is no option for that ?
Please enter GST value as: GST_NotEligible
Sat, 21 Mar, 2020 at 1:48 PM
How are messages counted ?
Every message sent or received from a user is counted as a Session Message. When you create a message in a conversation, every image, text, audio, etc. is a...
Sat, 21 Mar, 2020 at 1:49 PM
Can multiple agents log in to an account ?
Your morph account includes 2 login access by default. For additional access, you would have to contact Support. 
Sat, 21 Mar, 2020 at 1:49 PM
Can we export a user conversation ?
Morph.ai doesn't provide any functionality to export complete user conversations from the platform. You can use the Audience tab on the Morph.ai platfor...
Sat, 21 Mar, 2020 at 1:49 PM
How can users share a file on the Morph Messenger ?
Unfortunately, this functionality is not available in Morph Messenger as of now.  As a workaround, users can share images by sharing the URL. They can use ...
Thu, 26 Mar, 2020 at 4:15 PM
Can you scale large volume of messages ?
Morph.ai processes large message volumes on a daily basis and scaling is not a concern for our infrastructure. However, WhatsApp imposes messaging limits. ...
Wed, 8 Apr, 2020 at 12:55 PM
What are notification messages and why are you charging per message cost when you are already charging per month?
Brand initiated messages, which need approval from WhatsApp, before being sent to users are HSMs or Post Session/ Notification Messages. These are template-...
Thu, 16 Apr, 2020 at 3:32 PM
How to redirect customers to the WhatsApp number through FB ads ?
To redirect users from Facebook Ads to your WhatsApp number, you can visit https://en-gb.facebook.com/business/help/447934475640650?id=371525583593535
Thu, 14 May, 2020 at 12:48 PM
What to do if my FB BM verification is rejected ?
There can be multiple reasons for the rejection of your Facebook Business Manager Verification. The Facebook team sends you the reason for rejection and how...
Fri, 15 May, 2020 at 10:25 AM
Is adding up a credit card compulsory ?
We have an automated process, where payment can be deducted every month from your credit card. This is a much convenient and easy option for both of us. ...
Fri, 15 May, 2020 at 10:59 AM