FAQs

Can we send messages in other languages ?
All the languages supported by WhatsApp can be used in your chat flow conversations. WhatsApp is available in over 40 languages and up to 60 on Android ...
Wed, 20 May, 2020 at 11:42 AM
How can we integrate our custom built CRM with the platform ?
 For this, you can use the REST API block. The REST API can be used either to pass data from the Morph.ai platform to your tools and vice-versa. To know mor...
Thu, 21 May, 2020 at 10:50 AM
Do you make channel partners where we can promote your business under our name ?
As part of our partnership program, you can signup on behalf of your clients. Each client will be a new account with us, we will be billed directly to you a...
Thu, 21 May, 2020 at 11:19 AM
Are you able to collect the WhatsApp user profile name if they ping us without asking them?
Yes, when a user sends a message to your Whatsapp bot, the user's profile name is collected. This is only collected if your account is active with the S...
Mon, 25 May, 2020 at 3:38 PM
Did you implement solutions for YES Bank and HSBC as mentioned in the testimonial sections ?
Yes, we were part of Yesbank and HSBC accelerators and did create chatbots for them on Messenger in the past. We are also working with ICICI, Motilal Oswal,...
Mon, 25 May, 2020 at 6:37 PM
Do you provide access to this functionality where we can check if a phone number is active on WhatsApp through your API ?
If you try to send a notification to a number that is not active on WhatsApp using the Notification APIs, then it will fail with the error: "Number. do...
Mon, 25 May, 2020 at 6:47 PM