Introduction

Customize the flow of the chat. This flow is used by the chatbot to automate conversations with users.

How to configure the chat flow
1. Introduction Chat flow is the section that helps you manage the core functionality of the platform. You can create/manage conversations from the chat fl...
Tue, 5 May, 2020 at 7:00 PM
Conversations
1. Introduction  A conversation is a pre-defined logical flow of a bot. Conversations allow bot builders to build multiple complex use cases with a combina...
Mon, 18 May, 2020 at 2:13 PM
Send Message
1. Introduction Using send message node you can make your bot provide an amazing experience to your users. You can send text, collect information, send ima...
Mon, 18 May, 2020 at 3:36 AM
Properties
1. Introduction  Properties hold the values that a system or a bot builder defines them to hold. This can be very useful in driving user experience and col...
Mon, 18 May, 2020 at 3:58 AM
REST API
Introduction Using the Rest API block you can connect your business tools (CRM, CMS, APIs, etc) to the chatflow. The REST API can be used either to pass da...
Mon, 18 May, 2020 at 5:05 PM
Code
Morph platform provides you the feature to add a custom function using the code block. This provides you with the capability to perfect the effectiveness of...
Mon, 18 May, 2020 at 2:17 PM
Transfer to Human
Introduction You may need to direct your users to human agents in the bot flow. For this morph, the platform provides Transfer to Human functionality. ...
Tue, 26 May, 2020 at 7:00 PM
Send Email/SMS
Introduction  Morph platform enables you to send an email or SMS in the bot flow. This functionality helps to send relevant information to the user or shar...
Mon, 18 May, 2020 at 2:21 PM
Integrate your CRM
You can integrate your CRM with the Morph platform. Using this functionality you can add realtime data to your CRM. Every time this block is executed in you...
Mon, 18 May, 2020 at 2:23 PM
How to add FAQs
Introduction These are the questions that are often asked by your users. You can configure FAQs with multiple question variations to accommodate for human ...
Mon, 18 May, 2020 at 2:24 PM