FAQ

How to import customers on the platform?
The import functionality is NOT for importing new customers but updating existing ones. This is helpful in cases when you take an export from morph, make so...
Sat, 21 Mar, 2020 at 1:46 PM
How can we trace all the messages send to a particular user ?
All messages sent to a particular user can be traced in the Audience tab..  You can apply the filter as Phone number in (phone number) and check the compl...
Sun, 29 Mar, 2020 at 8:06 PM
How to save column views in Audience Tab ?
You can save your column views by clicking the "All Customers" option on the left top of the Audience tab as shown in the image below :  ...
Fri, 1 May, 2020 at 1:07 PM
Queries related to Audience Export data ?
1. Why are Phone Numbers getting duplicated for the same user?  - Phone numbers will be duplicated because the same person can come from both the sandbox a...
Fri, 15 May, 2020 at 12:20 PM