Introduction
Session Templates are predefined Snippets of messages that can be sent within 24 hours of the last message from the user. There is no restriction on the type of content of session message templates.
Access
You can create and access your session templates in Chat Flow Tab
Characteristics of Session Templates
| Nature | You can send any nature of messages - promotional, transactional, conversational, etc. There is no need for approval from the WhatsApp team. |
| Initiate Conversation | You can't initiate a conversation with a new user. A user has to initiate a conversation with you. |
| Content Types | You can send rich-text (bold, italics, strike, monospace), image/video/audio, PDF/documents, location, contact messages. |
| Personalization | Possible to use dynamic parameters |
| Limit | There is no limit within 24 hours. When the user replies again the 24 hours window resets. |
| Cost | Free of cost |
If you want to know about the different types of messages (Session and Post session), click here here.
You can check out Example templates here.