| Priority | Definition |
|---|---|
| Urgent | When the service is down for all/some/most end users on your live WhatsApp Number. |
| High | When the service is down for admin/agents. |
| Medium | When there is any other time sensitive request/issue. |
| Low | Everything else |
Priority Definitions Print
Created by: Abhishek Gupta
Modified on: Thu, 14 May, 2020 at 6:47 PM
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