Introduction 

Morph platform enables you to send an email or SMS in the bot flow. This functionality helps to send relevant information to the user or share information with the bot builder. This allows the bot builder to stay informed about the user's journey and improves bot user's overall experience. 

Send Email

You can send an email body as a Plain text or you can create your template/design using the Rich Text option. In both the formats you can use properties. You may want to send booking details via email to a user who booked a table at your restaurant or booked a movie ticket in your theater. You can use this functionality to trigger an email if a bot user comes to a specific point in the bot flow or inform your agents if transfer to a human node is triggered.

Send SMS

You can trigger an SMS from the bot flow., This can be used to share relevant information or share required links. 

Example: You can share verification links or referral links in the SMS.